Legal

Privacy Policy

Last updated: 25 April 2025

Horolux is a watch repair workshop located at 27-3A Jalan Telawi 3, Bangsar Baru, 59100 Kuala Lumpur. We take a careful approach to the personal information you share with us, in the same spirit that we approach the watches you entrust to our bench. This policy explains what we collect, why we collect it, and how we handle it.

Questions about this policy may be directed to [email protected].

1. Data We Collect

We collect personal information only when it is necessary to respond to an inquiry, schedule a service, or document a repair. The categories of data we may collect include:

• Contact details — name, email address, and phone number provided via our contact form or by telephone.
• Service enquiry details — watch brand, model, and description of the issue as provided by you.
• Website usage data — pages visited, time on site, browser type, and device type collected via analytics cookies (only with your consent).
• Cookie preference data — your consent choices are stored locally in your browser and are not transmitted to our servers.

We do not collect:

• Payment card details (all payments are processed in person at our workshop).
• Sensitive personal data as defined under Malaysian law.
• Data from children under the age of 18 (see Section 8).

2. Legal Basis for Processing

We process your personal data under the Personal Data Protection Act 2010 (PDPA) of Malaysia. The relevant grounds are:

• Consent — for analytics cookies and optional marketing communications. You may withdraw consent at any time.
• Contract performance — to process and fulfil a service request you have made.
• Legitimate interest — to respond to general enquiries, maintain service records, and improve our workshop operations.
• Legal obligation — where retention is required under applicable Malaysian law.

3. How We Use Your Data

• To respond to your enquiries and arrange service appointments.
• To prepare intake notes, service reports, and correspondence related to your watch.
• To improve the content and usability of this website (analytics only, with consent).
• To send service reminders or follow-up notes, if you have agreed to this.
• To comply with legal or regulatory obligations applicable in Malaysia.

We do not use your data for automated decision-making or profiling.

4. Data Sharing with Third Parties

We do not sell, rent, or trade your personal information. We may share data with the following categories of third parties, where necessary:

• Website analytics — if analytics cookies are accepted, anonymised usage data may be shared with a web analytics provider to help us understand how our site is used.
• Email service providers — used solely to deliver correspondence you have initiated.
• Legal or regulatory bodies — where we are required to disclose information under Malaysian law.

Any third parties we engage are expected to handle your data with care and in accordance with applicable data protection laws.

5. How Long We Keep Your Data

• Service enquiries not resulting in a booking — retained for up to 6 months, then deleted.
• Service records for completed repairs — retained for 7 years for warranty, dispute, and regulatory purposes.
• Analytics data — retained in aggregated, anonymised form for up to 26 months.
• Cookie preferences — stored in your browser until you clear them or modify your settings.

6. How We Protect Your Data

We take reasonable technical and organisational measures to protect the personal information we hold:

• This website is served over HTTPS. Data submitted via our contact form is encrypted in transit.
• Access to customer records is limited to workshop staff with a direct need to process them.
• Physical service records are stored securely on our premises.
• In the event of a data breach affecting your personal information, we will notify you without undue delay as required by applicable law.

7. Cookies

This website uses cookies to function correctly and, where you consent, to collect usage data. The cookie categories we use are:

• Essential cookies — required for basic site operation. These cannot be disabled.
• Analytics cookies — used to understand how visitors use our site. Only placed with your consent.
• Preference cookies — used to remember your settings, such as cookie consent choices.
• Marketing cookies — used for interest-based engagement. Only placed with your consent.

For full details and to manage your preferences, please visit our Cookie Policy.

8. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you.
• Right of correction — to request that inaccurate or incomplete data be corrected.
• Right to withdraw consent — to withdraw consent to processing at any time, without affecting the lawfulness of prior processing.
• Right to limit processing — to request that we cease using your data for certain purposes.
• Right to erasure — to request deletion of your data where there is no legitimate basis for continued retention.

To exercise any of these rights, please write to us at [email protected] or at our workshop address. We will respond within 21 days.

9. Children's Privacy

Our services and this website are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently received such data, please contact us and we will take steps to delete it promptly.

10. Links to External Sites

This website may contain links to external resources. We have no control over the content or privacy practices of those sites and are not responsible for their handling of your data. We encourage you to review the privacy policies of any external site you visit.

11. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The revised policy will be posted on this page with an updated date. Continued use of this website after a revision constitutes acceptance of the updated terms. For significant changes, we will make reasonable efforts to notify you via the contact details we hold.

12. Contact Information

If you have any questions about this policy or wish to exercise your rights, please contact us: